Management and control centre specialist Synectics has developed a digital mapping tool for the metro network in Berlin on behalf of Berlin-based public transport operator BVG. The tool is to provide BVG’s metro control centre staff with accurate locational and contextual information to support incident response. Under the development, Synectics has combined schematic interactive station maps with a geographic information system developed using data sets from the city of Berlin, including street names, landmarks, and other key identifiers. Control staff can quickly access the location of stations, cameras, and security personnel, and switch between data layers for an accurate real-time view of metro operations. If one of the 550 passenger emergency points is activated, video and audio are immediately streamed to the control centre, with staff able to view location details in order to provide appropriate assistance. Future plans include the possible use of video analytics to support threat detection.
